Enterprise Customer Success Manager

Guesty is a fast-growing global startup transforming the hospitality industry with its all-in-one platform. They are seeking a proactive Customer Success Manager to partner with mid-market customers, focusing on customer satisfaction, retention, and revenue growth.

Responsibilities:

• Serve as Trusted Advisor: Build and nurture strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company
• Oversee Onboarding Process: Be the point of escalation for clients as they progress through the onboarding process with our professional services team, helping to ensure a seamless and successful transition from sales to implementation and beyond
• Retention and Growth: Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance
• Business Reviews: Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience
• Product Understanding: Maintain a deep understanding of our product offerings, staying updated on new features, enhancements, and best practices

Requirements:

• Minimum of 3 years of experience in account management or customer success roles within the SaaS software industry or in a technology-driven environment
• Background in STR/ hospitality industry- must
• Fluency in English
• Proven track record of meeting and exceeding sales targets and customer satisfaction metrics
• Familiarity with CRM software (Salesforce experience is preferred) and proficiency in Google Suite
• Salesforce experience is preferred