Participate in new client project meetings to become knowledgeable with customers implementation configuration, use cases and pain points.
Leverage knowledge to identify and pursue opportunities to maximize bookings within assigned accounts.
Proactively identify potential upsell opportunities based on customer usage patterns, success metrics and deep relationships.
Guide clients through onboarding and adoption to ensure long term success.
Act as a trusted advisor, providing insights and recommendations to enhance the client’s payment operations using client identified customer success metrics to help guide conversations.
Conduct training sessions prior to and after client launch.
Monitor client satisfaction and performance post implementation and ensure the delivery of exceptional service to drive revenue, retention and growth until the account moves to sustaining categorization.
Provide regular reporting to client and internally regarding performance trends and prediction of attainment potential.
Serve as the primary point of contact for escalations and resolve issues promptly to ensure client satisfaction.
Maintain an in-depth understanding of PayNearMe’s platform, features, and integration capabilities.

Minimum of 2 years in account management, sales, or client success with a strong emphasis on revenue generation.
Bachelor’s degree in Business, Marketing, or related field (Master’s preferred). Or equivalent experience.
Strong consultative selling and relationship management abilities.
Excellent verbal and written communication skills, with the ability to present value propositions and negotiate effectively.
Technical aptitude to understand APIs, platform architecture, and integration processes.
Experience in the payments industry or SaaS platforms is highly preferred.

100% Remote (must be in US)
Fast
paced and professional work culture
Stock options with standard startup vesting
1 year cliff; 4 years total
$50 monthly communication expense stipend to go towards your phone/internet bill
$250 stipend to enhance your WFH setup
Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
Premium medical benefits including vision and dental (100% coverage for employees)
Company-sponsored life and disability insurance
Paid parental bonding leave
Paid sick leave, jury duty, bereavement
401k plan
Flexible Time Off (our team members typically take off ~3-4 weeks per year)
Volunteer Time Off
13 scheduled holidays
2x / year in-person team meet-ups (2-3 days, company paid)

Launch Account Manager

Key skills