Senior User Researcher

Role Overview

• End-to-end User Research: define, plan, and execute mixed-methods research (qualitative and quantitative) to influence design and product decisions.
• Market Intelligence: look beyond our current walls. You will lead research on non-users and younger demographics to understand barriers to entry and why certain segments haven’t subscribed yet.
• Translate data into actionable recommendations. You won’t just report findings; you’ll work with product managers and designers to implement iterations based on test results.
• Act as the ultimate advocate for a user-centered approach, ensuring the 'voice of the user' is present in every meeting.
• Define and own the research strategy. You will set the standards and processes for how we conduct research at global scale.
• Create and manage a global research repository. We want to ensure insights aren’t lost in Slack but are structured, reusable, and searchable.
• Own our research ecosystem (sourcing, unmoderated testing, surveys, reviews) and create the templates and playbooks that enable others.

Requirements

• You have 6+ years of experience in user research, ideally in high-growth B2C or B2B2C environments serving millions of users.
• You are equally comfortable conducting in-depth interviews as analyzing survey metrics or usage data. You know how to marry the 'what' (data) with the 'why' (research).
• You have led cross-functional research initiatives. You don’t just use tools; you build systems.
• You are a self-starter able to define your own roadmap, prioritize high-impact projects, and run end-to-end initiatives without close supervision.
• You can lead and influence stakeholders without direct authority. You are a synthesis expert: turning 'it’s complicated' into 'here’s what we do next.'
• You are able to work in French and English, capable of conducting research and presenting to international stakeholders in both languages.

Benefits

• We provide a Swile card for your meal vouchers, Sidecare health insurance, and a mobility package to reimburse your transport subscription.
• We have a partnership with Wellpass that gives you access to fitness classes and wellness activities for exercise and relaxation as often as you like.
• You have access to our teale mental health platform, where you can book appointments with a psychologist or track your mental wellbeing.
• We allow remote work two days per week.
• We provide a VIP code for Cafeyn, giving you unlimited access to all content on their platform.
• We organize four in-person office gatherings per year. These opportunities allow us to meet with our international offices, celebrate company news, and spend quality time together.