Operations Manager II – Agency Servicing

Role Overview

• Manage and develop a team of front line commercial lending operations employees.
• Oversee daily processing, administration, and servicing of a diverse commercial lending portfolio, including: o Participant/Participation transactions o Agented/syndicated loans o Direct deals
• Ensure accuracy and timeliness of loan settlements, cash flows, rate changes, fee processing, and lifecycle servicing activities.
• Interpret and apply loan documentation, credit agreements, amendments, and notices.
• Monitor operational performance metrics and implement process improvements.
• Partners with internal groups such as credit, portfolio management, compliance, and risk to support operational excellence.
• Ensure adherence to internal controls, audit requirements, and regulatory guidelines.
• Resolve complex loan servicing issues and escalations.

Requirements

• Commercial lending experience, preferably within a large financial institution or commercial loan operations environment.
• ACBS system knowledge and experience (required).
• Proven management and supervisory skills, including coaching, workflow oversight, and performance management.
• Strong understanding of commercial loan structures, loan servicing processes, and operational workflows.
• Excellent analytical, communication, and problem solving skills.
• Proficiency with Microsoft Office and loan servicing platforms.
• Experience with syndicated loan administration or agent bank responsibilities (preferred).
• Background in process improvement or operational workflow redesign (preferred).
• Knowledge of additional loan servicing systems (e.g., LoanIQ, FIS platforms) (preferred).

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service.