Manage and develop a team of front line commercial lending operations employees.
Oversee daily processing, administration, and servicing of a diverse commercial lending portfolio, including:
o Participant/Participation transactions
o Agented/syndicated loans
o Direct deals
Ensure accuracy and timeliness of loan settlements, cash flows, rate changes, fee processing, and lifecycle servicing activities.
Interpret and apply loan documentation, credit agreements, amendments, and notices.
Monitor operational performance metrics and implement process improvements.
Partners with internal groups such as credit, portfolio management, compliance, and risk to support operational excellence.
Ensure adherence to internal controls, audit requirements, and regulatory guidelines.
Resolve complex loan servicing issues and escalations.
Requirements
Commercial lending experience, preferably within a large financial institution or commercial loan operations environment.
ACBS system knowledge and experience (required).
Proven management and supervisory skills, including coaching, workflow oversight, and performance management.
Strong understanding of commercial loan structures, loan servicing processes, and operational workflows.
Excellent analytical, communication, and problem solving skills.
Proficiency with Microsoft Office and loan servicing platforms.
Experience with syndicated loan administration or agent bank responsibilities (preferred).
Background in process improvement or operational workflow redesign (preferred).
Knowledge of additional loan servicing systems (e.g., LoanIQ, FIS platforms) (preferred).
Benefits
medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.