Operations Manager

Role Overview

• Provides support to the Operations Director by managing the operations within the district to ensure delivery of efficient, economical, and safe distribution services in accordance with company policies and government regulations such as Standard Work Practice, Occupational Safety and Health Act, and OPS.
• Directs all gas operations work in operating area, including determination of priorities, allocation of resources and completion of periodic surveys.
• Supervises the maintenance of operational pressures on gas distributions systems, commensurate with weather conditions, are adequately safe and within the allowable levels.
• Directs the inspection, maintenance, security, and record keeping for Company properties in the district, including buildings, city gates, grounds, key valves, regulator stations, and transportation equipment.
• Monitors performance against plan and for compliance with standard practices, company policy and in compliance with government regulations, through periodic visits to job sites.
• Assures a safe environment for public, customers, and employees through education about and with compliance safety practices, regulator audits, and various DOT requirements (e.g., Operator Qualification Training Modules).
• Participates in safety and tailgate meetings. Inspecting various jobs, to assure quantity and quality of work being performed meets expectations and to resolve difficult service problems.
• Supervises the preparation and assures completion, correctness, and accurate submission of reports such as cathodic protection program, employee injuries, general public liability, leakage survey, mileage, odorization, property damage, repairs, time, and vehicular incidents.
• Discuss service charges and difficult service problems with customers to assure good service and relations.
• Assists Area Managers and Operations Supervisors to resolve problem situations to the satisfaction of local officials and to ensure proper work procedure and record keeping.
• Supports all regulatory agency audits.
• Develops budgets and makes decisions that support the company’s overall financial and strategic objectives.
• Performs other duties as assigned.

Requirements

• Requires a bachelor’s degree from an accredited college in business administration, marketing, engineering, or related field.
• In lieu of education requires a minimum of eight (8) years of equivalent experience with gas operations or engineering if non-degreed.
• Requires a minimum of five (5) years of experience in one of the following: gas and/or electric operations, accounting, engineering, or related field, including a minimum of three (3) years of experience as a supervisor or manager.
• Capability to demonstrate strong interpersonal skills and listening capability to communicate effectively with co-workers, customers, the community, and regulators.
• Capacity to demonstrate effective oral and written communication skills.
• Proficiency to cultivate relationships and partner with business and community contacts to achieve business results.
• Aptitude to understand and satisfy customer expectations when making business decisions.
• Skill to identify solutions to problems with creativity and innovative thinking.
• Judgement to make sound business decisions.
• Readiness to anticipate new situations and/or changing demands and respond proactively to enhance the Company’s performance.
• Discernment to use initiative, good judgement, and tact to complete assigned tasks.
• Competence in analyzing and building business cases using various financial and business analysis methods.
• Effectiveness to collaborate across functional boundaries to improve business processes.
• Expertise to utilize mainframe systems (SAP), electronic mail, and personal computer software (MS Windows, Excel, Word) proficiently.
• Facility to understand technical issues with relative ease.
• Organization to prioritize and schedule tasks, manage several projects at one time, pay attention to detail and demonstrate good organizational skills.
• Flexibility to work successfully in a team environment or individually.
• Knowledge to understand, explain, teach, design, and implement processes, policies, and procedures.

Benefits

• medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most