Network Operations Manager

Role Overview

• The Network Operations Manager is responsible for ensuring the reliability, security, and optimal performance of our network infrastructure.
• This role oversees the design, operation, and continuous improvement of enterprise networks—including edge, backbone, data center, and cloud environments—to maintain high availability and secure connectivity for users and systems.
• The manager leads technical engineering efforts, guides incident response, and collaborates with cross functional teams to implement modern network security and architectural best practices.
• Lead a team of network engineers and analysts, providing guidance, mentoring, and oversight of operational workflows.
• Collaborate with cross‑functional teams including security, infrastructure, cloud engineering, and application support.
• Drive incident, change, and problem management processes to minimize service disruptions.
• Optimize network performance, capacity, and resiliency through proactive monitoring, analytics, and continuous improvement initiatives.
• Lead upgrades, lifecycle management, patching, and modernization of network infrastructure.
• Support security initiatives such as microsegmentation, SASE/SSE deployments, compliance monitoring, and evaluation of new security products.
• Ensure secure connectivity for remote users, branch offices, and distributed teams using SASE/SSE solutions.
• Assess the effectiveness of network controls, architectures, and processes, making recommendations for enhancement.
• Evaluate emerging network and security technologies, contributing to strategic planning and roadmap development.
• Assist in managed services oversight and KPI tracking and accountability.

Requirements

• Bachelor’s Degree, preferably in Computer Science, Information Technology, or equivalent experience.
• 10+ years of experience in network engineering, network security, or network architecture roles with 3+ years of proven management experience.
• Working knowledge of Cisco and Palo Alto networking technologies.
• Experience with Cisco networking technologies.
• Strong analytical and problem‑solving ability.
• Clear communication skills for both technical and non‑technical audiences.
• Collaborative mindset with an emphasis on cross‑team partnership.
• Ability to lead through change, prioritize effectively, and manage multiple concurrent initiatives.
• Nice to have: Experience in vendor and contract management, particularly with managed services providers.
• Experience supporting distributed teams across multiple time zones.
• Familiarity with security frameworks such as NIST CSF, CIS Controls, or ISO 27001 to help assess and enhance network controls.
• Experience developing and maturing KPIs, SLAs, and SLOs.

Tech Stack

• Cloud

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services