Take full accountability and ownership of assigned workflows, deliverables, and performance outcomes.
Lead daily work distribution, ensuring tasks are prioritized and completed within established service levels.
Provide clear, confident communication to team members, leadership, and cross functional partners.
Make effective, timely decisions using sound judgment and analytical reasoning.
Support team success with a coaching mindset, offering guidance, feedback, and skill development.
Collaborate across teams to resolve issues, escalate concerns appropriately, and influence positive outcomes.
Identify workflow gaps and contribute to continuous process improvement initiatives.
Maintain adaptability and resilience in response to shifting priorities, deadlines, and business needs.
Monitor work progress and assist with analytics, reporting, and operational insights as needed.
Requirements
university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Benefits
medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match, pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives