Manage patient documents and ensure timely, accurate distribution of medical records.
Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
Support families in scheduling visits and coordinating care delivery processes.
Build meaningful relationships with parents as part of the support team.
Collaborate with internal teams and departments to ensure a seamless Abby Care experience.

Excellent communication skills; strong attention to detail, analytical thinking, and organization.
Communication is critical for this role, which involves extensive follow-up, tracking, coordination, and collaboration with cross-functional teams.
Bachelor’s degree in Nursing, Healthcare Administration, Medical Records Management, or a related field (preferred).
Minimum of 2+ years of experience in analysis, administrative, or operations roles (e.g., Care Delivery Administrator, Operations Analyst/Specialist, Care or Service Coordinator).
Experience in Medical Billing, Medical Payroll Processing, and QA is preferred.
Strong organizational and multitasking skills with the ability to solve problems creatively.
Commitment to going above and beyond for families.
Comfortable managing dynamic responsibilities and providing cross-functional support.
Proficient in CRM platforms such as Salesforce, with hands-on experience using Google Drive and other cloud-based tools.

Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Set Up for Success. We provide a company-issued laptop to support you in your role.
Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.

Care Operations Associate

Key skills