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Senior Client Service Specialist at KeyBank | JobVerse
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Senior Client Service Specialist
KeyBank
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Senior Client Service Specialist
Cleveland, Florida, United States of America
Full Time
2 hours ago
$52,000 - $80,000 USD
H1B Sponsor
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Key skills
Time Management
About this role
Role Overview
Handle escalated client requests or concerns
Support client acquisition, cross-sell, and/or retention initiatives
Handle, resolve and track all client escalations
Review daily security reporting from processing vendor
Provide bank reference as appropriate
Partner effectively with internal partners
Document escalated issues in bank complaint tracking system
Assist with equipment training and implementation for clients
Be point of escalation for Relationship Managers
Requirements
Minimum 5 + years in financial services
Direct experience at an acquiring bank/acquirer/merchant services
Card issuing experience, including customer support and servicing (preferred)
Experience in client escalation management
Experience in Healthcare vendor services (i.e.. Guidehouse, Revspring, RMS, Zelis Payments, Etc.) (preferred)
Direct working experience or understanding of Payments / Embedded Banking (preferred)
Strong analytical skills
Organizational skills, including ability to prioritize work
Excellent time management skills
Proficiency with PCs and standard Microsoft Office software.
Benefits
Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities
Apply Now
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