Senior Sales Manager

Role Overview

• Soliciting, capturing, planning, and coordinating events.
• Maximizing the use of banquet space and surpassing revenue goals by developing new accounts and growing current hotel accounts.
• Provide warm, knowledgeable service and helpful guidance to reassure guests that they have made the right choice by booking with us.
• Understanding the overall market, including competitors, economic trends, and the dynamics of supply and demand.
• Ensuring that business bookings comply with hotel parameters.
• Implementing process improvements and best practices.
• Collaborating with other sales team members to achieve both personal and team revenue goals.
• Ensuring that business is handed over properly and promptly for quality service delivery.
• Managing all group business from the hotel’s top accounts.
• Meeting and exceeding all revenue targets.
• Assisting in implementing special promotions related to direct sales segments, such as parties or sales blitzes.
• Preparing required reports in a timely manner.
• Conducting site inspections throughout the property to maximize revenue by selling all aspects of the hotel to previous, current, and potential clients.
• Managing account details to ensure that all aspects of solicitation and closing are complete and documented.
• Communicating with other departments to ensure proper handling and servicing of accounts.
• Traveling locally to conduct outside calls, promote the hotel, and review competition reader boards to develop leads.
• Traveling out of town to solicit business.
• Preparing information for meetings with clients and entertaining them as appropriate based on potential business from those accounts.
• Representing the hotel at trade shows as specified by the corporate trade show attendance guide.

Requirements

• Demonstrated proficiency with Microsoft Office applications, with intermediate to advanced Word and Excel skills
• Prior exposure to computerized Sales & hotel Property Management Software; experience with OPERA and CI-TY software is a plus
• Extensive skill in development and delivery of sales presentations.
• Knowledge of travel industry, current market trends, and economic factors.
• Knowledge of group sales process and how to close a sale.
• A genuine interest in hospitality; a desire to make others feel welcome, comfortable, and cared for
• A collaborative spirit and enjoyment of teamwork
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards is an advantage
• The ability to work a flexible schedule including nights, weekends, and/or holidays.

Benefits

• Medical, Dental, and Vision Insurance
• Vacation and Holiday Pay
• Same-Day Pay Available
• Employee Assistance Programs
• Opportunities for Career Growth and Manager Training Programs
• Reduced Room Rates Across Our Portfolio
• Third-Party Perks (such as Movie Tickets, Attractions, and More)
• 401(k) Plan with Company Match
• Employee Discounts
• Flexible Scheduling Options
• Other Voluntary Benefits (Life Insurance, Accident Insurance, etc.)