Lead and develop a high performing TAM team across Central and Eastern Europe while directly managing key high touch clients in a true player coach capacity
Act as the senior technical escalation point, owning complex issues and driving resolution end to end
Partner with Commercial and Customer Success leaders across DACH and Eastern Europe to strengthen client relationships and support revenue growth
Drive operational excellence by enabling speedy client activation & ramp, monitoring performance metrics, ensuring SLA adherence, and elevating our service standards
Collaborate cross functionally with Product, Eng, and support team to influence roadmap decisions and improve customer outcomes
Champion automation and process improvement to enhance efficiency, scalability and client experience

8 + years experience in a client facing Technical Account Management role or similar
1-2 + years of people management experience
Proficiency in JavaScript, SQL, HTML, Python with data analysis and automation expertise
Deep understanding of advertisers, agencies, publishers, and the broader ad tech landscape
Proven ability to lead from the front, balancing hands on client ownership with team leadership
Fluent German and English, with Polish language a plus
Minimum 3 days in week in office commitment

Manager, Technical Account Management

Key skills