Demonstrate a high level of business acumen; delivering sales results through employee development and mentorship
Develop sales strategies, initiatives and growth across all categories; communicates goals to the team
Track store’s performance at all times and achieves sales productivity management
Develop clienteling strategy; implements and monitors over time, to achieve business goals
Understand changes in market with potential impact on business performance
Acts as brand ambassador in the market/mall to drive loyalty and business
Resolves customer issues in a timely manner while being solution-oriented
Develop team to build long-term relationships with customers to drive business
Ensure all daily tasks are completed without negatively impacting service of Coach standards

1 to 3 years of previous management experience in a luxury retail service environment preferable
Possess current knowledge of fashion trends and competition in the marketplace
High school diploma or equivalent; college degree preferred
Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook)
Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
Ability to execute at a fast pace
Ability to communicate effectively with customers and team
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.)

Assistant Store Manager

Key skills