Key skills
CommunicationNegotiationSales
About this role
Role Overview
- Responsible for verifying returned invoices, ensuring correct identification and validation of information.
- Responsible for recording return orders in the system, ensuring that data are complete and up to date.
- Support and liaise with Finance on matters related to discounts or payments to customers concerning open credits.
- Organize return schedules and monitor deadlines related to returns.
- Assist the commercial team and customers by answering questions about return processes, credits, and commercial terms.
Requirements
- Currently pursuing a bachelor’s degree in Business Administration, Human Resources, Logistics, or a related field.
- Previous experience in administrative tasks, preferably within sales.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Strong communication and organizational skills, attention to detail, and ability to work in a team.
- Knowledge of sales routines and customer service processes.
- Familiarity with negotiation techniques and contract formalization.
- Proficiency in English or another language.
Benefits
- Health and dental insurance
- Pharmacy allowance to help with medication expenses
- Optical allowance to support eye care
- Free psychological counseling — mental health is a priority
- Access to Wellhub (Gympass) for fitness and activity
- Education assistance for continued learning
- Partnerships with educational institutions offering special discounts
- Shuttle transport (RS: Esteio, Sapucaia, Canoas, and São Leopoldo; SP: Araçariguama). If your route is not covered, you will receive a transportation voucher. Some positions include a company car.
- Bicycle parking
- On-site cafeteria with convenient, tasty meals, or meal voucher (VR) for external professionals
- Free parking
- Home office allowance for those working remotely
- Attendance bonus to reward consistent presence
- Productivity bonus to recognize contribution
- Profit-sharing — your effort makes a difference
- Life insurance to protect you and your family
- Exclusive discount at LOTS Home Shop
- Payroll-deductible loans with special terms