Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts
Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders
Answer incoming phone calls, make outbound calls, and successfully respond to customer inquiries
Meet/exceed departmental KPI's (past-due rate, 60+%)
Demonstrate the ability to meet/exceed both quality and productivity performance expectations
Respond to customer/client inquiries in an accurate and timely manner
Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed
Demonstrate the ability to solve for root cause, helping to set customers up for future success

0-1 years of experience preferred
High School/ College/ Bachelor Degree preferred
Ability to multi-task and make routine decisions
Ability to work quickly and accurately simultaneously
Ability to meet deadlines
Customer-centric focus and professional demeanor
Strong communication skills including writing, speaking and active listening
Positive attendance, dependability, and reliability
Proven ability to assess, prioritize, and balance daily workload
Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel
Attention to detail
Listens with empathy

Work in a friendly and caring company where teamwork is key
Work with skilled people that are invested in your success and growth
Remote working is the new normal with flexible work options and paid holidays
Competitive salary with a comprehensive benefits package starting day one
Work in a fun environment that promotes creative thinking and a positive attitude
Career development opportunities
An open-door policy which means your voice will always be heard
A robust Employee Referral program

Client Accounts Receivable Specialist I

Key skills