Accounts Receivable Specialist

Role Overview

• Own the end-to-end cash application process, ensuring accurate and timely posting of customer payments in NetSuite
• Analyze and reconcile payment discrepancies and deductions using customer portals and direct communication
• Evaluate chargebacks for proper coding, recoverability, and accurate financial impact
• Maintain and improve the daily cash forecasting model to support leadership visibility into cash inflows
• Maintain deduction support documentation within Airtable
• Ensure customer invoices are delivered successfully via EDI or manual billing, and follow up on past-due balances
• Actively manage and analyze AR aging to identify past-due trends, at-risk balances, and collection priorities
• Lead dispute resolution efforts for invalid chargebacks and unpaid invoices through customer portals, SupplyPike, and Airtable
• Analyze recurring deduction patterns and partner cross-functionally to implement corrective actions
• Monitor and respond to the AR email inbox
• Support month-end AR close by performing account reconciliations and validating revenue-related activity
• Prepare AR-related reporting and variance analysis for Accounting leadership
• Create manual invoices (hotels, partnerships, subtenants, etc.)
• Review customer contracts and lease agreements to ensure billing accuracy and proper claim submission
• Collaborate with Accounting, AP, Operations, Sales, and other cross-functional teams
• Support audit, SOX, or leadership requests related to AR activity
• Manage chargeback reporting and analysis, tracking trends, financial impact, and recovery status to improve collections performance and visibility

Requirements

• Bachelor’s degree in accounting or finance is a plus
• 3+ years of related experience preferred
• Demonstrated experience managing AR aging, chargebacks, and dispute resolution
• Knowledge of general accounting concepts
• Experience working with ERP systems (e.g., NetSuite) and customer portals preferred

Tech Stack

• ERP