Partnership Operations Manager

Role Overview

• Operationalize commercial, banking, and network partnerships to ensure Float captures negotiated value
• Manage relationships with key partnerships, which includes running structured weekly/monthly cadences
• Own centralized issue tracking and escalation management
• Drive partner accountability on incident response and post-mortems
• Develop partner health scorecards and reporting frameworks that drive strategic insight
• Manage renewals, lifecycle transitions, and partnership migrations
• Maintain visibility into SLAs, performance metrics, and risk exposure
• Own operational readiness for major card and payments initiatives
• Lead complex portfolio migrations and customer transitions
• Develop and execute customer communication and incentivization strategies
• Translate network and regulatory requirements into internal scope and execution plans
• Identify operational gaps and proactively mitigate risk
• Maintain and continuously improve program performance post-launch
• Operationalize new payment rails and financial partnerships as Float expands
• Build repeatable onboarding and launch playbooks
• Track cross-functional dependencies, timelines, and risks
• Manage relationships with payment, banking, and fulfillment partners
• Oversee and optimize card inventory, fulfillment, and quality control processes
• Audit fulfillment SLAs and resolve vendor performance issues
• Lead operational transitions across card platforms and systems
• Improve partner cadences, escalation workflows, and reporting infrastructure
• Build scalable SOPs, controls, and risk mitigation frameworks
• Leverage automation and AI to increase operational speed and quality
• Build and maintain a centralized contract repository and renewal tracking system

Requirements

• 5–10+ years in fintech, payments, cards, or operational program management
• Experience operationalizing commercial or banking partnerships
• Strong vendor management, negotiation, and stakeholder alignment skills
• Experience leading migrations or complex operational transitions
• Deep process orientation with a hands-on, builder mindset
• Proficient at leveraging AI and automation to redesign workflows
• Strong cross-functional collaborator who can influence without authority

Tech Stack

• Ruby on Rails

Benefits

• Competitive compensation, equity options, and benefits
• Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
• Enjoy catered team lunches every Tuesday, Wednesday and Thursday
• Bring your pup to our dog-friendly office
• Thrive in a high-trust, high-performance culture where your work truly matters