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Partnership Operations Manager at Float | JobVerse
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Partnership Operations Manager
Float
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Partnership Operations Manager
Canada
Full Time
2 hours ago
No H1B
Apply Now
Key skills
Ruby on Rails
Ruby
AI
Rails
Repository
Communication
Collaboration
Negotiation
About this role
Role Overview
Operationalize commercial, banking, and network partnerships to ensure Float captures negotiated value
Manage relationships with key partnerships, which includes running structured weekly/monthly cadences
Own centralized issue tracking and escalation management
Drive partner accountability on incident response and post-mortems
Develop partner health scorecards and reporting frameworks that drive strategic insight
Manage renewals, lifecycle transitions, and partnership migrations
Maintain visibility into SLAs, performance metrics, and risk exposure
Own operational readiness for major card and payments initiatives
Lead complex portfolio migrations and customer transitions
Develop and execute customer communication and incentivization strategies
Translate network and regulatory requirements into internal scope and execution plans
Identify operational gaps and proactively mitigate risk
Maintain and continuously improve program performance post-launch
Operationalize new payment rails and financial partnerships as Float expands
Build repeatable onboarding and launch playbooks
Track cross-functional dependencies, timelines, and risks
Manage relationships with payment, banking, and fulfillment partners
Oversee and optimize card inventory, fulfillment, and quality control processes
Audit fulfillment SLAs and resolve vendor performance issues
Lead operational transitions across card platforms and systems
Improve partner cadences, escalation workflows, and reporting infrastructure
Build scalable SOPs, controls, and risk mitigation frameworks
Leverage automation and AI to increase operational speed and quality
Build and maintain a centralized contract repository and renewal tracking system
Requirements
5–10+ years in fintech, payments, cards, or operational program management
Experience operationalizing commercial or banking partnerships
Strong vendor management, negotiation, and stakeholder alignment skills
Experience leading migrations or complex operational transitions
Deep process orientation with a hands-on, builder mindset
Proficient at leveraging AI and automation to redesign workflows
Strong cross-functional collaborator who can influence without authority
Tech Stack
Ruby on Rails
Benefits
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
Apply Now
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