Act as the primary operational authority for Social & Content across franchises
Establish and standardize scalable end-to-end social workflows
Identify structural inefficiencies and design durable process improvements
Create formal operating networks across franchises to ensure alignment and consistency
Own governance and discipline across Opal, Bit.ly, Sprinklr, Stronghold/DAM, and related tools
Regularly manage 1Password and global account access permissions
Establish and enforce security protocols across platforms and tools
Anticipate governance risks and implement preventative controls
Maintain strong relationships with platform representatives
Manage global social asset distribution processes, including channel creation and access enablement
Standardize best-practice documentation as platforms evolve
Oversee social operational execution for major events (e.g., BlizzCon) and publishing moments
Partner closely with franchise Social & Content leads on global run-of-show execution
Collaborate with agency to ensure strategy, analytics, and community managers have appropriate access, dashboards, and operational clarity
Maintain and evolve the cross-franchise reporting calendar (clarifying expectations, cadence, and launch needs)

MUST have Marketing experience
10+ years’ experience in Social Operations, Digital Operations, Marketing Operations, or related discipline
Recognized subject matter expertise in multi-platform social governance and publishing operations
Experience operating across complex, cross-franchise environments
Demonstrated ability to design and standardize scalable operational systems
Experience managing platform governance, security, and access controls at scale
Strong ability to operate independently with high discretion and limited direction
Demonstrated leadership across work groups; may oversee activities of others without formal people management
Advanced analytical and problem-solving skills
Exceptional cross-functional communication and stakeholder influence
High integrity and ability to manage sensitive platform and access controls
Bachelor’s degree required; advanced degree preferred

Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games,
A variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
Relocation assistance if required to move geographic locations for the job

Social Campaign Operations Manager – Contractor

Key skills