Accounts Receivable Manager

Role Overview

• Lead the Billing System Migration: Serve as the primary functional lead for selecting, configuring, and implementing new billing software (e.g., NetSuite, Zuora, or specialized billing engines).
• Data Migration & Integrity: Oversee the cleanup and migration of historical customer data into the new system to ensure 'clean' go-live results.
• UAT & Training: Design and execute User Acceptance Testing (UAT) and create standard operating procedures (SOPs) for the new system.
• Workflow Automation: Identify manual bottlenecks and implement automated triggers for invoice delivery, payment reminders, and credit holds.
• Policy Architecture: Design a robust SOP from the ground up, ensuring it aligns with the new system’s capabilities.
• Audit Documentation: Establish internal controls (SOX-compliant where applicable) for the new billing cycle to ensure revenue recognition accuracy.
• Departmental Leadership: Manage and mentor a team of 3-4 A/R professionals, setting clear performance targets and providing regular coaching.
• Collections & Cash Flow Management: Analyze aging reports to identify trends and prioritize collection efforts.
• Cash application: Partner with junior team members to ensure that the general cash application is recorded accurately and timely.
• Reporting & Process Improvement: Identify automation opportunities within the ERP system to minimize manual data entry and human error.
• Supervise Daily Cycles: Ensure the team meets daily deadlines for invoicing, payment posting, and cash application during the system transition.
• Change Management: Act as a bridge between Finance and GTM to ensure all stakeholders are aligned with billing processes.
• Escalation Handling: Resolve high-level billing disputes that arise.

Requirements

• A degree in Business, Finance, or Accounting
• 5-7+ years of experience in a high-volume accounting or billing environment with at least 2+ years in a management role
• Prior experience with setting up quote to cash system
• Strong numerical and mathematical skills with a proven ability to interpret and explain detailed financial documents (invoices, statements).
• Proficient in Microsoft Excel, including advanced functions (e.g., VLOOKUP, SUMIF, Pivot Tables) and data visualization for comprehensive reporting.
• Meticulous approach to data entry and adherence to process, critical for ensuring accuracy in financial records.
• Excellent verbal and written communication skills
• Proficient use of billing software (QuickBooks) and CRM systems (Salesforce).
• Proven ability to de-escalate sensitive situations and negotiate mutually acceptable resolutions for billing disputes.

Tech Stack

• ERP

Benefits

• Remote-First: We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
• Competitive Compensation: We believe in hiring the best and paying accordingly. You’ll receive a competitive salary that reflects your impact and expertise.
• Paid Time Off: Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.
• Your Health Matters: Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.
• Peace of Mind (On Us): We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
• Protection for Your Whole Crew: Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.
• Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.