Own the U.S. GSI partnership strategy for selected GSIs with full accountability for revenue, pipeline, and AI-specific growth targets
Develop and execute joint business plans that expand AI and CX solution adoption across priority industries
Position Genesys Cloud AI capabilities within partner practices, executive roadmaps, and transformation initiatives
Drive pipeline generation and co-sell execution across complex, enterprise-level opportunities
Influence senior partner executives and practice leaders to prioritize AI investment, enablement, and certification growth
Lead executive alignment cadences and strategic account planning sessions
Orchestrate collaboration across Sales, Pre-Sales, Industry, Marketing, and Partner teams to deliver coordinated go-to-market execution
Identify systemic barriers to growth and implement scalable programs to improve partner performance
Deliver clear, data-driven insights to leadership on pipeline health, partner engagement, and revenue performance

8 or more years of experience in enterprise technology sales, strategic alliances, or partner leadership roles
Demonstrated success driving revenue in AI, SaaS, and customer experience platforms
Proven track record of building partner-led pipeline and closing complex, multi-stakeholder enterprise deals
Experience influencing executive decision-makers within large GSIs
Strong understanding of enterprise sales methodologies, including MEDDPICC
Experience shaping and executing cross-functional go-to-market programs
Ability to translate Genesys Cloud CX and AI capabilities into clear business outcomes for partners and customers
High level of autonomy, strategic judgment, and disciplined execution
Strong written and verbal communication skills, including executive-level presentations
Ability to travel up to 30 percent
Bachelor’s degree required; MBA or relevant Master’s degree preferred

Senior Partner Manager, GSI Partnerships

Key skills