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Client Onboarding – Process Manager at Scale Virtually VA | JobVerse
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Client Onboarding – Process Manager
Scale Virtually VA
Remote
Website
LinkedIn
Client Onboarding – Process Manager
Philippines
Full Time
1 hour ago
$1,380 - $1,730 USD
No H1B
Apply Now
Key skills
SaaS
Leadership
Project Management
Communication
Account Management
About this role
Role Overview
Lead structured onboarding and discovery calls
Set clear expectations around scope and timelines
Translate client workflows into structured SOP documentation
Draft and refine detailed Job Descriptions
Coordinate with Placement Specialists during recruitment
Manage client alignment throughout onboarding
Train newly placed VAs on delegated workflows and documented processes
Ensure a smooth transition into ongoing operations
Requirements
3–6+ years in client onboarding, implementation, account management, or operations
Experience managing client expectations in structured environments
Experience building SOPs or documentation
Strong written and verbal English communication skills
Ability to balance structure with relationship management
Comfortable working cross-functionally in a remote team
Preferred / Nice-to-Have: Experience in BPO, SaaS operations, or startup environments
Familiarity with Project Management tools such as Clickup, Monday.com
Exposure to automation or process improvement initiatives
Benefits
$1,380 – $1,730 monthly (Based on experience)
Fully remote
Paid onboarding and training
Direct impact on client retention and fulfillment quality
High visibility with leadership
Apply Now
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