Develop and share knowledge of QA best practices both internally and with customers’ teams
Ensure test strategies are in context of current business processes and incorporates how the business uses our systems
Represent the QA function as needed in our internal initiatives and communicate status back to the team
Lead testing activities for assigned projects
Ensure quality of software and adherence to user story requirements before release to our customers
Define the test strategy and scope for assigned projects, implementing QA best practices
Estimate and communicate quality assurance effort for assigned work
Develop comprehensive test plans and test cases
Identify and partner with cross-functional teams to ensure all necessary levels of testing are performed
Make recommendations to cross-functional teams for improvement of applications based on company strategies
Identify, mitigate, and drive product issues and risks to resolution
Collaborate with cross-functional team members to define user stories, acceptance criteria, deliverables, and product risks
Analyze user story requirements and validate their testability
Log defect reports and perform retest of defects as required
Communicate test progress and results and other relevant information

5+ years of industry experience working as a Quality analyst in an IT Service Desk environment
Solid understanding of ServiceNow and other ITSM tools to assist in monitoring, troubleshooting and performance analysis
5+ years recent experience with a consulting services organization
ServiceNow client-facing engagement or delivery experience
ServiceNow Automated Test Framework knowledge and experience
Excellent communication and problem-solving skills with attention to detail
Capacity to continuously improve team processes to ensure information is of the highest quality, contributing to the overall effectiveness of the team
Capability to quickly learn and adapt to new business and technical concepts
Experience with Microsoft Office, and ServiceNow

Great people and culture
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
Fun is one of our core values

Quality Assurance Consultant – ServiceNow

Key skills