Key skills
Communication
About this role
Role Overview
- Help customers with a seamless banking experience through transaction activities and needs-based conversations
- Educate customers on financial solutions available, including digital
- Deliver a high standard of customer service to ensure advocacy for ANZ
- Act as a role model and peer coach to colleagues
Requirements
- Exceptional customer focus
- retail experience is an advantage
- Experience in being a user and promoter of technology
- working knowledge in using different digital channels is an advantage
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills
Benefits
- access to health and wellbeing services
- discounts on selected products and services from ANZ