Data Intelligence & Performance: Monitor and analyze key performance indicators (KPIs), conversion rates, and transaction success metrics on a daily basis to identify trends and anomalies.
Strategic Analysis: Conduct deep-dive database queries and leverage BI tools to build comprehensive reports and executive presentations that influence product strategy.
Operational Excellence: Oversee reconciliation reports and manage relationships with external payment providers and vendors.
Cost Management: Perform detailed cost-benefit analyses of provider fees to optimize product margins.
Incident & Issue Management: Take ownership of production issues, collaborating closely with Engineering teams to ensure rapid resolution.
Customer Centricity: Analyze user feedback and CX data to identify friction points, improving the end-to-end user journey and response quality.
Process Optimization: Identify opportunities for automation within the payment flow and internal operations to scale efficiency.

Data Mastery: Advanced proficiency in SQL.
Proven Track Record: Solid experience as a Product Analyst, preferably within the Fintech or Payments industry.
Methodology: Strong experience with A/B testing, product tracking (events/logs), and Agile frameworks (Scrum/Kanban).
Technical Background: Degree in Computer Science, Engineering, Mathematics, or a related field.
Autonomy & Leadership: Proven ability to work with minimal supervision, strategically prioritizing tasks in a high-pressure, matrixed environment.
Communication: Skilled at collaborating with cross-functional teams (Tech, CX, Finance, and Legal).
Advanced English or Spanish is a plus.

Senior Product Analyst, Payments

Key skills