Managing escalated support tickets, tackling everything from break/fix challenges to application setup and user-level configurations. Beyond providing exceptional end-user support, you'll also play a key role in enhancing our core infrastructure through server administration, networking, and security efforts.
Setting up new Hyper‑V hosts, troubleshooting and deploying SonicWall firewalls, and managing Datto networking switches and access points. You’ll also work with a range of modern, innovative technologies that our team implements regularly.
Utilize our ticketing system to document, monitor, and escalate issues as needed, while maintaining clear and accurate documentation within our internal platform to ensure information remains current throughout the support process.
You'll be part of a close-knit team where collaboration is key, working alongside a talented technical group to provide outstanding remote support and service to our clients.
Requirements
🎓 Education & Certifications
CompTIA A+ and/or Network+ required (If you don’t currently hold one, you’ll be expected to earn it after hire — we’ll support you!)