Content Designer – Consultant, Digital Excellence

Role Overview

• As a Content Designer, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise.
• Identify and build strong relationships with clients across projects, influencing and collaborating with them on the content
• Create and iterate accurate user-centred content to a high standard that meets user needs
• Use analytics data, user feedback and user research to identify the needs of users and map user journeys
• Make complex language and processes easy to understand
• Bring new ideas and challenge the status quo
• Be an advocate for user-centred design, iterative and agile approaches.

Requirements

• Strong understanding of user-centred design principles and best practice
• Experience working in multidisciplinary Agile teams to design and deliver user-centred services
• Experience of designing content for diverse users including accessibility and assisted digital needs
• You will either already have SC (Security Check) Clearance or you are able to qualify for this level of clearance (by being a UK resident for at least 3 years and not having left the country for more than 6 consecutive months during this period)
• Experience working with Government Digital Service (GDS) service standards, applying GDS design principles
• Experience working with relevant accessibility standards and legislation, such as the Web Content Accessibility Regulations (WCAG)
• Experience writing inclusive content in plain English
• Good communication and stakeholder management skills
• Ideally, you will also have:
• Experience working in sectors that operate in complex regulatory environments (e.g. healthcare or public sector) or performing a consulting function to private sector clients
• Certifications in accessibility (CPACC, WAS, CPWA) or working towards
• Experience testing and auditing assistive technology (JAWS, Dragon, ZoomText) and accessibility features for Windows and macOS
• Certification and/or qualifications in Service Design or Design Thinking
• Experience in running training around Service Design or Design Thinking
• Experience managing and leading high performing teams
• Experience working with various tools such as Miro, Mural, Teams, PowerPoint

Tech Stack

• MacOS

Benefits

• flexible working arrangements
• professional development opportunities
• access to various training and certifications
• unique training environment at Les Fontaines
• monthly team drinks and breakfasts
• team away days