About this role

Provide IT support for all school devices (desktops, laptops, tablets, printers, etc.)
Troubleshoot hardware, software, and network-related issues
Install, configure, and maintain software on desktops, laptops, and tablets
Arrange and coordinate hardware warranty repairs where required
Create, maintain, and update technical documentation and Standard Operating Procedures (SOPs)
Conduct regular surveys of IT equipment and infrastructure
Work with external suppliers and contractors on technical projects
Ensure compliance with software and hardware licensing agreements

Bachelor’s degree in Information Technology or a related field
Minimum of 2 years’ experience in IT support
Strong knowledge of networking concepts (LAN/WLAN)
Experience with Microsoft Intune and Azure AD administration
Understanding of IT security principles, user access control, and data protection practices
Professional attitude
Strong verbal and written communication skills.

IT Technician

Key skills