Serve as the primary point of contact for new franchise owners during the onboarding and presale process
Build strong, positive, and trusting relationships with new owners through proactive, transparent, and encouraging communication
Guide franchisees through the BODYBAR onboarding roadmap, including timeline management, key milestones, and system compliance
Provide consistent coaching, ensuring owners understand expectations and have the tools needed to meet them
Oversee and manage the project timeline from real estate signing through studio opening
Collaborate with cross-functional teams (real estate, construction, marketing, operations, etc.) to ensure alignment and on-time delivery
Identify potential roadblocks, troubleshoot challenges, and provide solutions-oriented support to keep owners on track
Support the studio opening checklist, ensuring operational, systems, and staffing readiness
Lead virtual and in-person onboarding trainings focused on BODYBAR systems, studio operations, marketing campaigns, and membership sales strategies
Provide hands-on coaching to owners and their teams on client acquisition, staff recruitment, and member retention best practices
Ensure franchisees understand BODYBAR’s values, brand standards, and operational processes to deliver a consistent member experience
Assist in the development and refinement of onboarding tools, resources, and training documentation
Partner with the marketing team and franchisees to execute presale marketing strategies and local activation plans
Provide tactical support and coaching on lead generation, outreach cadence, CRM usage, and membership conversion strategies
Monitor presale metrics and KPIs to help drive early success and create a strong foundation for studio performance
Collaborate on creative solutions to increase local engagement and excitement ahead of opening
Ensure franchisees understand and adhere to brand, operational, and quality standards prior to and during launch
Identify and address any compliance gaps, working with owners to implement corrective actions proactively
Monitor progress toward staffing, training, and operational benchmarks in line with system expectations
Requirements
Bachelor's degree in Business, Communications, or related field
3+ years of experience in: Training & Development, Operations Management, Business Start-Up or Franchise Onboarding, or Project Management (strongly preferred)
Prior experience in the fitness, wellness, or franchising industry preferred
Sales or business negotiation experience a plus
Proven ability to lead projects from initiation to completion with attention to detail and accountability
Ability to build trust, motivate, and influence a wide range of stakeholders
Excellent interpersonal, verbal, and written communication skills
Strong organizational and time management skills; able to manage multiple projects simultaneously
Proficient in Microsoft Excel, Google Workspace, and CRM platforms
Ability to think critically, solve problems independently, and adapt in a dynamic environment
Must be proactive, positive, and professional in demeanor
Willingness to travel up to 50% of the time within the continental US