Franchise Onboarding Manager

Role Overview

• Serve as the primary point of contact for new franchise owners during the onboarding and presale process
• Build strong, positive, and trusting relationships with new owners through proactive, transparent, and encouraging communication
• Guide franchisees through the BODYBAR onboarding roadmap, including timeline management, key milestones, and system compliance
• Provide consistent coaching, ensuring owners understand expectations and have the tools needed to meet them
• Oversee and manage the project timeline from real estate signing through studio opening
• Collaborate with cross-functional teams (real estate, construction, marketing, operations, etc.) to ensure alignment and on-time delivery
• Identify potential roadblocks, troubleshoot challenges, and provide solutions-oriented support to keep owners on track
• Support the studio opening checklist, ensuring operational, systems, and staffing readiness
• Lead virtual and in-person onboarding trainings focused on BODYBAR systems, studio operations, marketing campaigns, and membership sales strategies
• Provide hands-on coaching to owners and their teams on client acquisition, staff recruitment, and member retention best practices
• Ensure franchisees understand BODYBAR’s values, brand standards, and operational processes to deliver a consistent member experience
• Assist in the development and refinement of onboarding tools, resources, and training documentation
• Partner with the marketing team and franchisees to execute presale marketing strategies and local activation plans
• Provide tactical support and coaching on lead generation, outreach cadence, CRM usage, and membership conversion strategies
• Monitor presale metrics and KPIs to help drive early success and create a strong foundation for studio performance
• Collaborate on creative solutions to increase local engagement and excitement ahead of opening
• Ensure franchisees understand and adhere to brand, operational, and quality standards prior to and during launch
• Identify and address any compliance gaps, working with owners to implement corrective actions proactively
• Monitor progress toward staffing, training, and operational benchmarks in line with system expectations

Requirements

• Bachelor's degree in Business, Communications, or related field
• 3+ years of experience in: Training & Development, Operations Management, Business Start-Up or Franchise Onboarding, or Project Management (strongly preferred)
• Prior experience in the fitness, wellness, or franchising industry preferred
• Sales or business negotiation experience a plus
• Proven ability to lead projects from initiation to completion with attention to detail and accountability
• Ability to build trust, motivate, and influence a wide range of stakeholders
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational and time management skills; able to manage multiple projects simultaneously
• Proficient in Microsoft Excel, Google Workspace, and CRM platforms
• Ability to think critically, solve problems independently, and adapt in a dynamic environment
• Must be proactive, positive, and professional in demeanor
• Willingness to travel up to 50% of the time within the continental US

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Wellness resources