HR Specialist

Role Overview

• Support HR colleagues—primarily HR Business Partners across multiple countries and business units—to deliver hire-to-retire processes, reports, dashboards, data accuracy and activities/projects from Centre of Expertise teams.
• Serve as the point of contact for business functions by advising on HR activities and resolving queries in compliance with global and local procedures.
• Resolve complex employee queries that require cross-functional collaboration and cannot be solved via self-service channels.
• Coordinate, drive participation, and track progress across HR life cycle, cyclic and ad hoc processes (e.g., performance appraisals, employee engagement surveys, annual budget cycles, rewards nominations).
• Prepare, develop, and present business review presentations to internal and international stakeholders.
• Maintain and forecast monthly budgets, track variances, and report insights to global HRBPs.
• Source inputs and prepare weekly, monthly, and quarterly HR reports and dashboards, ensuring a clear data story from an HRBP perspective.
• Standardise quality parameters for employee and organisational data, perform data accuracy checks, identify anomalies, and manage root-cause analysis with corrective actions.
• Build strong collaboration with onshore HRBPs and advise on process improvements, data quality and KPI trends.
• Identify enhancement opportunities that improve process effectiveness, reduce pain points and elevate service delivery.
• Support transitions of new services to offshore teams, ensuring end-to-end knowledge transfer and operational readiness.
• Resolve complex cases, ensure SLA adherence, and manage escalations at root cause level.
• Oversee case volumes, triage requests, track daily/weekly/monthly performance and publish case management reports.
• Maintain knowledge repositories and process documentation with a strong focus on data accuracy and quality.
• Support system setup, access requirements and ways of working.
• Embed privacy-by-design principles and ensure GDPR compliance for all transactions.
• Use MS Office, Power BI for dashboards, and Power Automate to streamline workflows.
• Communicate clearly and confidently across internal and international stakeholder groups.

Requirements

• Possess strong HR domain knowledge and an eagerness to understand business structures across global markets.
• Skilled in clear, effective written and verbal communication with the ability to engage mid and senior stakeholders.
• Demonstrate experience in process improvement and implementing automation solutions.
• Bring strong analytical, critical thinking, quantitative analysis and data storytelling abilities.
• Display a solution-oriented, proactive and customer-centred mindset.
• Operate with the perspective of an HRBP while delivering within a shared services model and performance framework.
• Passionate about driving employee experience and process excellence.
• Maintain confidentiality and accuracy when working with HR organisational and employee data.
• Flexible to work in hybrid models and adjust according to onshore market shifts.
• Proficient in Microsoft Word, Excel and PowerPoint; experience in Power BI and SuccessFactors is an advantage.

Benefits

• Exposure to global markets, HRBPs and international stakeholders.
• Opportunity to contribute to critical HR cycles, business‑wide initiatives and transformation programmes.
• Work in a hybrid, collaborative, multicultural environment with continuous learning.
• Hands‑on experience across service delivery, HR governance, analytics and process optimisation.
• Develop technical capabilities in HR analytics, Power BI and workflow automation.