Analysis of call detail record data, provided by customer, to provide insight
Conduct GIS analysis using TraX Solutions to produce maps, charts, graphs and reports to illustrate the results of analysis
Provide hands on case and analytical assistance to customers during multi-day instructor led training classes
Ability to review peer cases for insight and evaluation
Communicate complex processes in a simple, easy to understand manner
Prepare for training classes by testing training software and partnering with the Trainer on all class details
Drive a high level of engagement with training attendees
Work directly with sales team to support product understanding, implementation and best practices.
Learn and apply industry-standard analytic software tools at an Expert level, including Microsoft Excel, Microsoft Access, ESRI ArcGIS, i2 Analysts Notebook, and proprietary LexisNexis and TraX tools
Maintain positive customer relationship though detailed analysis of large data sets
Operate professionally and effectively, often without direct supervision, while conducting high-quality analysis, data development, capability briefs, and reach-back support seamlessly across diverse analytic and technical teams
Cooperatively works with others within the team and outside the team to achieve objectives.
Look for and identify key trends
Assists in process improvement efforts
Executes special projects as assigned
Performs other duties as requested
Requirements
Bachelor’s degree in business, analytics, mathematics or related field.
Public Safety and/or regulatory government experience is preferred
Minimum 4 years' experience in call detail record data analysis, a background in law enforcement is preferred
Demonstrated competence in application of logic to problems
Demonstrated competence in research and problem resolution
Strong organizational, prioritizing and time management skills
Strong interpersonal and leadership skills
Experience in managing large customer facing solutions
Self-motivated and dynamic
Proficient in Word, Access, Excel, Visio
Experience with i2 Analyst Notebook, Google Earth Pro and ESRI a plus
Ability to work in team and independently
Preferred experience in LexisNexis and TraX suite of solutions