Key skills
LeadershipCommunicationNegotiationSales
About this role
Role Overview
- Responsible for overall operations management for all locations/offices within an area
- Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements
- Establishes business plan with goals and objectives for the assigned area and locations/offices
- Monitors management reports relating to the area/office performance
- Assists with the coordination of sales and client service efforts
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews
- Provides support, guidance, leadership and motivation to promote maximum performance
Requirements
- Bachelor's degree from an accredited college or university preferred
- CPCU, ARM, AIM, and/or AIC certifications preferred
- Ten (10) years claims management experience or equivalent combination of education and experience required to include four (4) years supervisory experience
- Strong technical claims knowledge
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent negotiation skills
Benefits
- medical
- dental
- vision
- 401k and matching
- PTO
- disability and life insurance
- employee assistance
- flexible spending or health savings account
- other additional voluntary benefits