Managing inbound and outbound calls with buyers, sellers, tenants, brokers, lenders, and other stakeholders regarding property inquiries, showings, follow-ups, and transaction updates;
Maintaining excellent phone etiquette and professional communication at all times
Managing and updating CRM systems such as KVCORE, Follow Up Boss, Salesforce, HubSpot, or other real estate CRMs
Assisting with listing management, including uploading property details to MLS platforms, coordinating photography, and ensuring listing accuracy
Qualifying leads and conducting follow-ups via phone, email, and SMS campaigns
Providing administrative support that includes: data entry, appointment scheduling, email management, document preparation and contract assistance, calendar management and time-keeping
Coordinating transactions by communicating with escrow officers, lenders, inspectors, appraisers, and clients to ensure deadlines are met
Preparing marketing materials such as flyers, brochures, social media posts, and email campaigns
Managing social media accounts and online listings to enhance brand visibility
Maintaining accurate records of transactions, listings, and client communications
Establishing and nurturing professional relationships by acting as a primary liaison between clients and the real estate team
Ensuring confidentiality of client and company information at all times
Supporting property research, market analysis, and comparative market analysis (CMA) preparation.

Must have excellent verbal and written English communication skills
Prior experience in call handling
Familiarity with real estate terminology, contracts, and transaction processes
Experience working with MLS systems and real estate CRMs is highly preferred
Experience working with Google Workspace and/or Microsoft Office is a plus
Knowledge of digital marketing tools (e.g., Canva, Mailchimp, social media platforms) is a plus
Strong attention to detail
Highly organized and able to manage multiple deadlines
Impartial and professional in handling confidential information
Computer savvy and comfortable learning new software tools
Open to working night shifts.

Real Estate Virtual Assistant

Key skills