Prioritize urgent matters and prevent task backlogs
Maintain organized and up-to-date client records and documentation
Conduct timely follow-ups and ensure deadlines are consistently met
Document all communications accurately within the CRM
Schedule appointments and manage calendars as needed
Support internal team coordination and workflow efficiency
Complete assigned tasks within a structured, KPI-driven system
Handle high-volume calls while maintaining accuracy and efficiency
Manage inbound and outbound client communications with professionalism and urgency

Time Zone: PST
Schedule: 08:00/08:30 AM PST to 4:30/5:00/5:30 PM PST
Language Requirement: English only
Call Volume Expectation: 45+ calls per day, over 200 calls per week
Experience working in a KPI-based or performance-tracked environment required
Previous experience in legal, personal injury, or client-facing administrative roles preferred
Ability to manage high call volumes with professionalism and urgency
Experience with CRM systems required
Experience with VoIP phone systems required
Proficiency with email and calendar management tools required
Comfortable using internal communication platforms

Receptionist – Reception and Administrative Support Specialist

Key skills