Receptionist, MRS Administrative Assistant

Role Overview

• Maintain a clean, neat, and welcoming reception area.
• Answer calls that are routed to Vaya’s administrative phone line and route incoming calls to the appropriate department.
• Meet and greet visitors to Vaya’s administrative office.
• Enforce Vaya’s visitor protocol including the sign in sheet with the confidentiality statement and dissemination of the visitor badges.
• Assist in directing visitors to meeting rooms and/or offices within the building.
• Process mail in accordance with the Mail Protocol procedure.
• Incoming mail will be date stamped, sorted, and disbursed appropriately to departmental mailboxes at the time of receipt.
• Outgoing mail will be weighed and processed with correct postage, dated, and readied for pick up.
• Sign for any incoming mail or packages that require signature upon receipt.
• Notify staff of incoming packages and store received packages in staff pick up area.
• Open all UPS, FedEx, or other packages received and send packing slips to Finance Department.
• Monitor postage meter for prepaid funds and notify Finance when the amount drops below $200 for the need for additional prepaid funds.
• Notify Finance when postage meter is in need of repair or additional supplies.
• Route incoming faxes to the appropriate employee via email.
• Receive multiple calls daily from MRS or directly from community to discuss IW and IW Placement.
• Able to explain different Waiver programs and specifics of IW managed by Vaya.
• Explain and coordinate documents that are needed for eligibility review to join the IW.
• Work with management to ensure that members have their needs met while on the IW.
• Complete tracking for Traumatic Brain Injury (TBI screenings) as assigned for quarterly reporting.

Requirements

• A bachelor’s degree in social services or other human services related field and 2 years or more comprehensive experience in a job role working with I/DD members and families.
• OR A bachelor’s degree in a field other than social services or human services related field and 4 years or more comprehensive experience in a job role working with I/DD members and families.
• Must be qualified as a Qualified Mental Health Professional according to 10A NCAC 27G .0104.
• Experience with the NC Innovations Waiver and Registry of Unmet Needs.
• Understanding of NC Registry of Unmet Needs eligibility requirements
• Experience building relationships with providers within the Vaya network in order to link members to care and evaluations in a timely manner.

Benefits

• Health insurance
• 401(k) matching
• Paid time off