Real Estate Virtual Assistant

Role Overview

• Handle incoming emails and inquiries from homeowners and associations regarding maintenance requests, modification submissions, and general community management support.
• Manage appointment scheduling and coordination with board members, contractors, and service providers.
• Maintain accurate records of community assessments, maintenance requests, and homeowner communications.
• Assist with document preparation, including reviewing governing documents and compliance-related materials.
• Coordinate real estate sales and closing documentation, ensuring timely submission of required information.
• Update the community portal with announcements, news, and relevant homeowner resources.
• Process and follow up on modification requests and maintenance issues.
• Ensure timely and accurate responses to customer inquiries while effectively prioritizing tasks.
• Help manage financial documentation, invoices, and HOA payments as needed.
• Assist clients, homeowners, and internal team members with questions related to the CINC Systems transition.
• Provide guidance and support to users navigating the CINC homeowner portal and mobile application.
• Troubleshoot basic login, payment, and account access issues.
• Escalate technical or complex issues to appropriate internal team members.
• Assist with data entry, account verification, and administrative setup tasks within CINC.
• Respond to homeowner and client inquiries via phone, email, and ticketing systems.
• Provide professional, courteous, and timely customer service.
• Direct inquiries to the appropriate internal departments when necessary.
• Maintain clear and accurate communication records.
• Provide administrative support to management and accounting teams.
• Perform data entry, documentation management, and system updates.
• Assist with reporting, record keeping, and internal operational support.
• Help improve workflow efficiency and administrative processes.

Requirements

• Previous experience in a virtual assistant or administrative role (experience in community or HOA management is a plus).
• Strong attention to detail, particularly when handling legal and financial documentation.
• Excellent written and verbal communication skills with the ability to interact professionally with diverse homeowners and association boards.
• Tech-savvy, with experience using online community management portals, CRM software, and office tools such as Google Workspace or Microsoft Office.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a remote team setting.
• Availability to work during Eastern Time Zone business hours to accommodate client needs.

Benefits

• Competitive salary
• Professional and personal growth opportunities