Responsible for the oversight of service and operations for ~10 branches within a defined market area
Motivates and coaches all branch colleagues in service and operations onsite at assigned branches
Conducts branch visits to complete required audits, observations, and inspections
Participates in branch huddles to review operations procedures and opportunities
Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches
Escalate issues to appropriate level immediately upon identification
Responsible for regular communication/feedback to the Regional Service Operations Manager and District Manager(s) regarding service and operations performance for assigned branches
Provides support for branch incident response, including robbery response and manual processing

Retail Service Operations Team Leader

Key skills