About this role
Role Overview
- Executes operating plan and communicates strategic direction to operations team
- Responsible for one or more functions across one or more sites
- Manages supervisors and/or individual contributors
- Manages and is responsible for achieving desired business results
- Acts as a point of escalation and resolves exceptions
- May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures
- Partners internally to resolve escalations and provide guidance
- Interacts with external customers and/or third parties in completing transactions or resolving escalated issues
- Provides coaching and development to team members
- Leads staff meetings, communicates the strategic direction and translates into tactical operating plans
- Provides consultation and advice to service partners and customers
- Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects
- Develops and/or approves standard operating procedures as appropriate
- Recommends policy improvements
- Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance
- Manages and is accountable for risk mitigation and business resiliency activities
- Verifies completeness and accuracy of procedures
Requirements
- Typically 5+ years of related experience
- At least 2 years of previous supervisory experience
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives