Participates in the development of the operations strategy
Executes operating plan and communicates strategy to operations team
Responsible for two or more functions across one or more sites, or may manage a complex product, function or location
Manages managers, supervisors and/or individual contributors
May participate in industry forums
Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support
Reviews and provides oversight on end to end processes of varying risk and financial value
Interacts with customers and/or third parties to drive business results and resolve escalated issues
Provides coaching and development to team members, supervisors and/or managers
Leads staff meetings, communicates the strategic direction and translates into tactical operating plans
Provides consultation and advice to service partners and customers
Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects
Develops, reviews and/or approves standard operating procedures as appropriate
Recommends and/or drives policy improvements
Oversees and/or owns the control framework for unit(s) of responsibility
Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management
Manages and is accountable for risk mitigation and business resiliency activities and/or strategies

3+ years of industry-relevant experience
2 years of previous managerial experience in an operations or production environment
Bachelor's degree
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Decision Making and Critical Thinking
Effective Communications
Internal Resource Coordination
Operational Functions
Problem Solving
Process Management
Standard Operating Procedures

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year
between 15 to 25 vacation days each year, depending on career level; and years of service

Operations Manager

Key skills