Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
Processing end-to-end UK payrolls of various headcount and pay complexity
Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
Preparing monthly governance reports
Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels

Experience in UK Payroll processing, ideally with a CIPP qualification
A passion and aptitude for numbers, ideally gained from a role in a finance or payroll environment
A genuine and fervent commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action
An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right”
and motivated to follow these through to resolution
Really good with databases, systems and software packages, especially Microsoft Excel
Action-oriented, willing to step up and be counted under pressure and seizes opportunities to make things work better for both customers and colleagues

Payroll Administrator

Key skills