Own the end-to-end relationship with fiat providers and swap aggregators. Lead weekly and monthly business reviews to align on goals.
Advocacy & Conflict Resolution: Act as the voice of the partner internally while holding partners accountable to high service standards (SLAs). Lead tough conversations when performance dips.
Maintain a broad understanding of partner contracts and regulatory requirements to ensure long-term compliance and stability.
Monitor and report on metrics: conversion rates, transaction volume, revenue, and success rates.
Insight-Led Growth: Don't just report data—use it. Identify regional trends and friction points to suggest ways partners can increase their share of wallet.
Executive Reporting: Build structured reports for BD leadership that highlight risks, successes, and actionable recommendations.
User Journey Mapping: Deeply understand the flow from "App Download" to "Token Swap." Identify where users drop off and why.
Roadmap Influence: Partner with Product and Engineering to prioritize feature requests and technical fixes that improve the partner/user experience.
Work with Marketing on partner campaigns, Legal on process changes, and Analytics to ensure data integrity.
Operational Excellence: Build scalable processes for onboarding new partners and managing Quarterly Business Reviews (QBRs).

Experience: 3–5 years in Account Management, Partnerships, or BD Operations. Experience in Fintech, Crypto, or Payments is a significant advantage.
Communication: Exceptional English skills. You are confident leading high-stakes calls and can simplify complex technical data into clear business "wins."
Web3 Knowledge: A solid grasp of non-custodial wallets, gas fees, and the fiat-to-crypto ecosystem. You should understand how a "swap" works on-chain.
Analytical Skills: Proficient with spreadsheets and reporting tools. You enjoy finding the "story" behind the numbers.
Mindset: Proactive, organized, and comfortable in a fast-paced, fully remote environment. You are a "growth-minded" collaborator.

Be a part of the world’s leading blockchain ecosystem that continues to grow.
Excellent learning and career development opportunities.
Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
Tackle fast-paced, challenging and unique projects.
Work in a truly global organization, with international teams and a flat organizational structure.
Work fully remotely with flexible working hours.
Enjoy competitive salary and benefits.

Account Manager – Web3

Key skills