About this role

Provide exceptional client service and technical support for our Centrally HR product
Serve as the primary point of contact for our clients, assisting them with system navigation, troubleshooting issues, and ensuring smooth operation of our software solutions
Deliver timely resolutions and execute customer-focused commitments
Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate
Proactively identify opportunities to improve system functionality and client satisfaction
Coordinate client meetings as needed
Conduct regular system audits to ensure data accuracy and compliance
Maintain data integrity and quality with any applicable software on a timely basis

High School Diploma or GED equivalent required; Bachelor's degree preferred
3 years of experience in industry or related field
Strong communication skills both oral and written with all levels of an organization, both internally and externally
Must obtain and preserve required licenses/certifications as required
Proficient use of applicable technology
Able to work in a team environment as well as independently
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Travel based on client and business needs

Client Success Account Manager – HCM

Key skills