About this role
Role Overview
- Telephone support for customers via a technical service hotline for diagnostic systems (e.g., X-ray systems, scanners, and software)
- Analysis and resolution of technical issues in close coordination with internal and external product experts (primarily in the German-speaking region)
- Advising on and planning installations as well as complete system solutions
- Logistical and technical support for service engineers and field technicians
- Recording, documenting, and escalating fault reports
- Participation in quality management tasks, internal training areas, and the technical field service
- Active involvement in internal projects
Requirements
- Completed technical training, e.g., in electronics, mechatronics, IT systems electronics, or IT specialist; ideally complemented by a qualification in medical technology
- Several years of experience in technical support or in the repair of complex (medical) technical devices, as well as in telephone-based customer service
- Knowledge of software, IT infrastructure, and network technology and practical experience with X-ray systems and imaging are advantageous
- Strong service and customer orientation
- Independent, structured, and reliable working style, and enjoyment of teamwork
- Very good German skills and good English skills