Manage collections for a portfolio of commercial B2B customers across multiple entities, including US and Canadian accounts.
Conduct outbound collection calls and written outreach to resolve past-due balances and drive payment outcomes.
Partner with Sales, Billing and Customer Success to research and resolve invoicing disputes.
Monitor aging reports, identify risks and proactively escalate delinquent accounts.
Recommend credit holds or payment plans based on account status.
Support AR month end close
Assist with continuous improvement of collections process to support a growing North American business.
Collaborate with the team to ensure timely invoicing and strong alignment between billing and collections

Bachelor’s degree in Accounting, Finance, Business or a related field preferred
5-8 years of commercial accounts receivable and collection experience
Experience working with multi-entity and cross border customers stronger preferred.
Exposure to technology, SaaS, Managed Services and Professional Services billings is a plus.
Bilingual English/French is preferred.

Senior Accounts Receivable Collections Specialist

Key skills