Key skills
BIPower BICommunication
About this role
Role Overview
- Responsible for managing the resolution of incidents and service requests specifically within the Productivity space (SharePoint, OneDrive for Business, Project Online, the Power Platform, etc)
- Responsible for supporting the delivery of technological change across the whole of Microsoft 365
- Responsible for assisting with the undertaking of Service Improvements;
- Responsible for identifying opportunities to reduce environmental impact and implementing improvements;
- Responsible for working closely with the other teams within IT to provide an excellent IT Service;
- Responsible for contributing to proposed solutions to ensure they are fit for purpose and provide optimal value for money;
- To ensure all Productivity services are maintained to the correct architectural and technical best practice specifications.
- Be a stakeholder in determining whether a new release, affecting a service in production, is ready for promotion.
- Contribute to the delivery of updates or solutions to the Productivity & Automation environments.
- Possess a detailed understanding for all King’s College London’s Productivity platforms and the associated infrastructure.
- To drive operational excellence across Productivity Services.
- To produce high quality documentation to enable and promote knowledge sharing across Productivity services.
- Can identify and quickly resolve issues in the Productivity Services environment.
- Develop and maintain collaborative and inclusive relationships with peers, key College stakeholders, management and colleagues.
Requirements
- Education to degree standard and/or equivalent qualifications/experience (D)
- Experience of supporting and/or using Microsoft Office 365 components such as SharePoint Online & OneDrive for Business(E)
- Well-developed technical skills, with particular emphasis on advanced troubleshooting. (E)
- 1 Years’ experience administering a Microsoft 365 tenancy (D)
- Understanding and/or experience of the Power Platform toolset (Power Apps, Power BI, Power Automate (D)
- ITIL qualification (Foundation Minimum) (D)
- Knowledge of IT Security protocols, processes, policies and standards (D)
- Good knowledge of industry technical standards. (E)
- Proven ability to write technical documentation (Runbooks, How to Guides) (E)
- Ability to identify and manage priorities. (E)
- Excellent written and oral communication skills. (E)
- Excellent relationship and interpersonal skills. (E)
- Ability to articulate ideas to both technical and non-technical audience. (E)
- Ability to communicate effectively with staff at all levels. (E)
Benefits
- Hybrid Working
- Minimum of 5 days per month in the office
- 10% Performance related bonus
- 30 Days holiday and maximum of 8 public holidays (pro-rata)
- Sick pay
- 4 Discretionary Christmas Closure Days
- Contributory pension scheme
- Life Assurance cover
- Service time
- 3 Volunteer days per year
- Free onsite parking & Bike racks
- Annual leave purchase scheme
- up to a maximum of 10 days (subject to national minimum wage requirements)
- Student Discount (access to Totum, Unidays & Student Beans)
- CycleScheme
- TechScheme
- Opportunities for formal training and professional certification
- Free access to Linkedin Learning
- Free access to Future Learn short courses
- Potential for internal promotion and advancement