Provide professional end-to-end transit damage claims support to customers of CEVA’s car carrying business.
Efficiently coordinate the claims administration process from lodgement through to settlement.
Coordinate closely with CEVA’s team of vehicle operators and preferred repair network throughout the claims process.
Utilise desktop assessment tools to validate claims quotations.
Resolve disputes that may arise from rejected claims, damaged vehicles or other issues.
Utilise CEVA’s preferred repair network to reduce the costs related to damage claims.
Identify preventative strategies that will decrease the damage incident ratio.
Apply and enforce CEVA’s Vehicle Logistics Terms & Conditions with respect to extended warranties.

Claims handling experience in any discipline (motor, CTP, workers compensation, public liability, etc.)
Sound understanding of the claims handling process.
Ability to read, understand, interpret, apply and explain policies, guidelines and procedures for a wide audience.
Excellent verbal and written communication skills, including the ability to take and write clear and concise notes, reports and other documentation.
Sound dispute resolution, influencing and negotiating skills and the resilience to handle difficult conversations.
Above average skills in MS Office and capacity to learn and embrace new systems and technology.
Proof of work rights and suitable professional referees are required.
Progressed candidates will be required to undergo a medical assessment and national police check.

Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Claims Specialist

Key skills