Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform
Understand customer use cases and provide recommendations to improve security posture and platform utilization
Build and maintain trusted relationships with technical stakeholders and decision-makers
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives
Ensure deployment and configuration align with key business use cases and are delivered on schedule
Stay current on third-party integrations and how they interact with Armis within customer environments
Serve as a subject matter expert in your area of technical proficiency
Partner with Product, Engineering, Support, and Sales teams to drive account success

Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
5+ years experience in network engineering, architecture, support, or design
5+ years experience in service delivery or technical account management in post
and/or pre-sales environments
Strong communication and presentation skills across technical and executive audiences
3+ years experience in IT, security, healthcare tech, or similar environments
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures

Technical Customer Success Manager

Key skills