Own the end-to-end onboarding funnel, from sales handoff to confirmed practice activation and healthy ramp
Define the key milestones, metrics, and success criteria for every stage of early practice lifecycle — and build the reporting infrastructure to track them
Hire, onboard, and develop a high-performing team of Trainers, ensuring they are efficient, effective, and operating against clear performance standards
Build scalable SOPs, playbooks, and training systems that codify institutional knowledge and eliminate reliance on any single person
Identify and remove bottlenecks in the onboarding funnel, continuously compressing time-to-value for new practices
Partner cross-functionally with Sales, Customer Success, and Operations to ensure seamless handoffs and a unified early customer experience
Manage onboarding capacity and scheduling across a growing portfolio of practices, building systems that scale without linear headcount growth
Engage directly with practices during early lifecycle to understand pain points and develop creative ways to drive adoption and delight

5+ years of experience in operations and/or strategy within a high-growth startup or large tech environment.
Proven experience leading teams
Exceptional attention to detail and ability to manage complex logistics, ensuring smooth execution of training operations and processes.
Strong customer communication skills, with the ability to confidently interact with customers to troubleshoot issues and improve their experience.
Strong data-driven approach to analyzing performance and supporting operational goals and KPIs to drive efficiency, quality, and an excellent customer experience.
Highly process-oriented, with a track record of improving complex, cross-departmental processes.
Experience working as part of a high-performing, collaborative team, with the ability to react quickly and envision cross-functional solutions.
Willingness to roll up your sleeves and tackle hands-on problem-solving when needed.
Demonstrated ability to identify and address operational gaps and weaknesses.

Training Operations Manager

Key skills