Lead the "Expand" Strategy: Map client organizations, identify new business unit needs, and proactively generate cross-sell and up-sell opportunities to grow the book of business by 25%+ annually.
Cultivate Trust & Relationships: Act as the trusted primary commercial point of contact, ensuring deep, positive relationships across both technical and business departments.
Navigate Commercial Conflict: Expertly manage and negotiate commercial challenges, contractual issues, and scope disagreements while preserving long-term loyalty.
Drive Strategic Reviews: Lead Business Reviews with client leadership, connecting Coderio’s service value to their overall organizational strategy and financial goals.
Generate Referrals: Systematically cultivate strong relationships that lead to high-quality referrals to new clients and partners.
Process Ownership: Define and refine the account engagement process as the relationship matures, ensuring scalability and consistency.

Senior Experience: 6+ years in Strategic B2B Account Management or Customer Success within the technology services sector.
Proven Growth Track Record: 3+ years of demonstrable success growing a book of business by 25% or more annually (measured by ACV or total revenue).
Commercial Negotiation: 5+ years of expert-level skill in negotiating commercial terms, contract renewals, and conflict resolution under pressure.
Business Acumen: Expert ability to speak the language of business strategy, including organizational, market, and operational drivers.
Bilingual Fluency (C1/C2): Mandatory fluent professional English and Spanish (or Portuguese) for engaging both LATAM and US-based stakeholders.

Nice to Have

Technical Background: 2+ years of prior experience as a Software Engineer, Project Manager, or Architect.
CRM Proficiency: 3+ years leveraging CRM systems for relationship health scoring and proactive expansion forecasting.
Contract Management: 1+ year of experience managing the MSA and SOW lifecycle.

Senior Client Partner

Key skills