About this role

Lead end-to-end implementation projects from kickoff through go-live, ensuring milestones are hit on time and with high quality.
Develop and drive mutual action plans tailored to each customer's goals and use cases.
Partner with customers to set up their data infrastructure — integrations, data dictionary, dashboards, and prompts relevant to their GTM use cases.
Coordinate internal and external resources to remove blockers and keep implementations running smoothly.
Support change management efforts, guiding customers through organizational adoption of HockeyStack.
Help customers define meaningful KPIs and ensure those metrics are tracked and reported post-launch.
Drive initial customer usage and showcase early value, accelerating time to "aha" moments.
Collaborate closely with Sales, Customer Success, Product, and Data teams to align on deliverables and dependencies.

5+ years of experience as a customer-facing implementation or onboarding manager in B2B SaaS, with strong project management skills.
Demonstrated ability to manage complex cross-functional implementations from sales handoff through launch.
Strong understanding of GTM processes (sales, marketing, analytics) and SaaS product adoption challenges.
Excellent communication and stakeholder management skills.
Technical aptitude to understand integrations, data tracking logic, and analytics.
Comfortable operating in a fast-paced startup environment with autonomy and accountability.

Implementation Manager

Key skills