About this role

Lead the strategy, execution, and continuous improvement of post-implementation service delivery
Ensure world-class project delivery, consulting, and client experiences
Oversee engagement quality, methodology creation and adoption, operational performance, customer satisfaction, and financial health
Act as a senior escalation point for strategic customers
Direct a high-performing organization of delivery and operational leaders
Partner cross-functionally to align Professional Services with company strategy, product evolution, and enterprise standards

12+ years of experience in Professional Services, Delivery, Consulting, or related fields
7+ years leading multi-layered delivery or operational teams
Demonstrated expertise in operational excellence, continuous improvement, or operating model transformation
Strong understanding of software delivery, implementation methodologies, and customer lifecycle management
Exceptional executive presence, communication ability, and stakeholder management skills
Track record of driving measurable improvements in delivery predictability, quality, and financial performance.

Vice President, Professional Services

Key skills