Fields incoming emails and phone calls as the first level of contact with QED
Provide support to customers for product-related enquiries, including answering technical questions and produces literature fulfilment requests
Review and process orders received from customers, including design of proposals initiated by customers or the field sales team
Ensures that all pertinent sales information (i.e. competitors involved, bidding job or already inhouse, important buying factors etc) is understood prior to finalizing proposals
Process and respond to customer enquiries, deductions, requirements, complaints, and other needs
Function as a resource to other customer service personal and other departments
Conduct one-on-one product and procedure training within the work team and serve as a mentor
Expected to handle special projects on an as needed basis
Interface with other departments to expedite product to meet customer requirements

Bachelor’s degree or equivalent combination of education and/or experience in a technical engineering or sales support role
Experience in environmental sciences and manufacturing preferred
Previous technical sales/service experience 2+ years
Practical experience and knowledge of computers (Cisco, MS365 and SF are a plus)
Technical and sales aptitude
Must be self-starter with the ability to work well with others
Ability to work with little supervision to meet scheduled deadlines
Effective communication skills – written, oral and presentation
High sense of accountability and commitment
Work effectively in a team environment

Technical Sales Representative

Key skills